Airline problems

I HATE the airlines they are so hard to get along with and they don't even care. I tried to buy a ticket for brittney to go home while I'm in the field for 7 days. I went online to buy the ticket about 6 weeks before the flight date. and they were running about $500 round trip. I had a travel voucher from the Crapy flight I bought for my dad and that would make it $350, a great price. So when i called they told me she couldn't use it because the voucher was for only for David Brooke. I was so mad! They told me that I would be able to use it any time, any where, for anyone. They lied! I brought this up to one of there Customer service representatives  and Quote, "I don't know what you mean, that person would have never said anything like that, the voucher is non-transferable. AAAAHHHhhhh!!! So angry! I just wanted to drop kick them in the head. I spoke with somebody new who would hopefully find me a Cheaper ticket and I did, $415! great now were good to go. I placed the ticket on hold to make sure that it was good with Brittney. so 2 days later i called back to buy the ticket. now they told me that I would be able to hold it for like 10 days. but I was wrong for believing them. Nope they told me that I was wrong for miss understanding. So then the price fro the same flight was now $598. That same hour I went online and paid $287 for brittney to fly out to AZ and back. We got lucky and maybe just maybe our flight wont be canceled or something like that. but the lesson is patience and rechecking your alternatives before you just ahead.